UnderlimitSoft ("we", "us", "our") operates the Parolix mobile word game ("the App"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the App.
By using Parolix, you agree to the practices described in this policy. If you do not agree, please do not use the App.
Information We Collect
We collect the following categories of information:
Account information: If you sign in with Google, we receive your name, email address, and profile photo. If you sign in with Apple (iOS), we receive the name and email address you choose to share; Apple may give us a private relay address instead of your real email. If you play as a guest, we generate an anonymous identifier.
Game progress: Completed levels, coins earned, achievements unlocked, and Pro subscription status.
Device and crash data: Device model, operating system version, app version, and crash logs collected through Firebase Crashlytics.
Advertising identifier: your device advertising ID, used by Google AdMob and its mediation partner Unity Ads to select and measure ads.
Usage analytics: in-app events (levels started and completed, screens opened, hints used, purchases) collected through Google Analytics for Firebase, together with an app instance identifier.
Product analytics and diagnostics: in-game events and diagnostics (sessions, screens, levels, pop-up windows, ads, errors), technical device data (device model, operating system, memory size and performance class), and a pseudonymous player or device identifier, collected through PostHog. We do not record your screen, IP addresses are not stored, and your name and email address are never included in these events.
Advertising and attribution data: app installs and in-app events shared with Meta (Facebook) and TikTok to measure the performance of our advertising campaigns.
Purchase history: Records of in-app purchases and subscriptions processed through Google Play Billing or the Apple App Store.
How We Use Your Information
To save and synchronize your game progress across devices.
To process in-app purchases and manage your Pro subscription.
To display personalized advertisements (free tier only).
To diagnose crashes and improve app stability.
To prevent fraud and enforce our Terms of Service.
To measure how the game is used and how our advertising campaigns perform.
Third-Party Services
We share data with the following third-party providers, each operating under their own privacy policies:
Google Sign-In — authentication and account management.
Sign in with Apple — authentication and account management on iOS.
Firebase Crashlytics (Google) — crash reporting and diagnostics.
Google AdMob — ad selection, delivery and measurement.
Unity Ads (Unity Technologies) — ad delivery and measurement as an advertising partner connected through Google AdMob mediation; receives your advertising identifier, device and network information (including IP address) and your interactions with ads (Unity privacy policy).
Google Analytics for Firebase — usage analytics.
PostHog (PostHog Inc., data hosted in the EU) — product analytics and diagnostics.
Meta (Facebook) — advertising campaign measurement and attribution.
TikTok — advertising campaign measurement and attribution.
Google Play Billing — payment processing for in-app purchases and subscriptions.
Apple App Store — payment processing for in-app purchases and subscriptions on iOS.
Advertising and Consent in the EEA, UK and Switzerland
Parolix is free and supported by advertising. If you are in the European Economic Area, the United Kingdom or Switzerland, we ask for your choices the first time you open the App, using a consent form provided by Google as a Google-certified Consent Management Platform.
If you consent, ads may be personalized using your advertising identifier and your interactions with ads.
If you do not consent, you will still see ads, but they will not be personalized. The game remains fully playable either way.
You can change your choices at any time: open Settings in the App, tap «Manage My Data» at the bottom of the screen, and then tap «consent settings». The same form reopens and your new choices take effect immediately. This link is shown only in regions where the consent form applies.
The list of advertising partners that may process data under this consent is shown inside the form itself and is kept up to date by Google. Some purposes, such as measuring ad performance, rely on legitimate interest; the form lets you object to each of them separately.
On iOS, the system additionally asks for permission to track. If you decline, your device advertising identifier is not made available to us or to our partners.
These advertising choices do not affect product analytics and diagnostics (Google Analytics for Firebase, Firebase Crashlytics and PostHog), which we use to keep the game working and to improve it. If you object to this processing, contact us at [email protected].
Offline Functionality
Parolix works offline. Your game data is stored locally on your device and synchronized with our servers when an internet connection becomes available.
Children's Privacy
Parolix is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Object to or restrict certain processing activities.
Withdraw consent at any time where processing is based on consent.
You can delete your account and all associated data directly in the app:
Open Parolix and go to Settings (gear icon in the top right)
Scroll to the bottom and tap "Manage My Data"
Tap "Delete Account"
Confirm the deletion when prompted
Alternatively, you can request deletion by emailing [email protected].
What will be deleted: your profile (name, email), game progress, coins, achievements, and all device data.
What may be retained: purchase transaction records (up to 180 days, as required by Google Play) and pseudonymous analytics and diagnostic data that does not contain your name or email address.
Deletion is permanent and cannot be undone. Active subscriptions should be cancelled separately through Google Play Store or, on iOS, in your Apple ID subscription settings. Data deletion is completed within 30 days.
Data Security
We implement industry-standard technical and organizational measures to protect your data. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Effective date" at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us: